Cancellation right for consumers

If you are a consumer, i.e. a natural person placing the order for a purpose that is neither attributable to your commercial or self-employed professional activities, the legal provisions entitle you to a right of cancellation.

Right of cancellation
You have the right to cancel this contract within 14 days without citing reasons.

The cancellation deadline is 14 days from the day of you or a third party appointed by you who is not the carrier taking possession of the last goods.

To exercise your right of cancellation, you need to inform us ( GmbH, Wilhelm-Mast-Str. 9, 38304 Wolfenbüttel, telephone +49 (0) 5331 710 8480, email: of your decision to cancel this contract by way of an unambiguous declaration (e.g. by a mailed letter or by email). You can use the enclosed cancellation form template for this, but that is not mandatory.

Sending the notification of your exercising the cancellation right before the cancellation deadline will suffice to meet it.
Consequences of cancellation
If you cancel this contract, we are required to refund to you all payments we have received from you, including delivery costs (except for extra costs arising from your selection of another type of delivery but the least expensive standard delivery offered by us), immediately and no later than 14 days from the day of our receiving the notification of your cancellation of this contract. We will provide this refund by way of the same payment method that you used for the original transaction unless explicitly agreed with you otherwise; in no case will we charge you any fees because of this refund. We can refuse the refund until the goods have been returned to us again or you have provided proof of your sending them back, whichever is earlier.

You are required to send or hand the goods back to us immediately and in any case no later than within 14 days from the day of you informing us of the contract cancellation. The deadline is met if you send the goods off before the expiry of this 14-day period.

You bear the direct costs of returning the goods.

You will only need to compensate a possible decline in the value of the goods if this depreciation is attributable to a handling of the goods that is not required to inspect their quality, properties and functionality.
Cancellation Form Template
(If you wish to cancel the contract, please fill in this form and return it to us.)

to pharm GmbH, Wilhelm-Mast-Str. 9, 38304 Wolfenbüttel, E-Mail:

I/we (*) herewith cancel the contract concluded with me/us (*) about the purchase of the following goods (*)/provision of the following services (*)

ordered on (*)/received on (*)

Name of the consumer(s)

Signature of the consumer(s) (only for notification on paper)


(*) Cross out as appropriate.